Save what you can and note what happened. Start with the relevant check below so you can see whether it helps before changing anything else.
I can’t find some photos #
Check the current category, funnel filter, and comparison group. Return to the broader view before importing the photos again.
If a saved session can’t load its images, check whether the source folder moved, was renamed, is disconnected, or was deleted. Back up the session, then use Relink Photos…. Review any uncertain matches and save the corrected copy. Keep your original until the photos and order are fully checked.
A change affected the wrong photos #
Check the selection. Several photos can remain selected even when you’re looking closely at one. Correct the change directly or use Undo for a supported action. If an order item was added, check that separately in Order Review.
The quantity or total looks wrong #
Review each order line. The Yes, Maybe, and No counts are photos, not product quantities.
Check prices, add-ons, order-wide charges, discounts, tax settings, and payments. Look for duplicate items or an amount entered as a percentage. If it still doesn’t add up, save a copy and send support a small example without private client data.
Confirm payments with your provider rather than changing a payment record just to make the total look right.
The PDF is missing something #
Choose Order Review → View PDF again after changes. Save a permanent copy in your PDF viewer; the preview is temporary.
If there’s a missing-logo error, check File → Settings… → Branding. Read every PDF page, including notes and terms near page breaks. Keep the previous copy until you’ve checked the replacement.
I can’t save #
Leave IPS Viewer open. Retry Save Session or use Save As in another accessible location. Keep your last good backup and record the error before contacting support.
It’s running slowly #
Save first. Try a smaller set of preview images and close other demanding applications where practical. Repeat the same action to see whether it helped.
Keep source photos, session files, and application folders intact. Don’t disable security protection as a performance fix.
I’m having trouble downloading or activating #
Use the download or installation guide and note the exact error. Leave unexpected security warnings in place. For activation help, send your order number or purchase email privately if needed, but hide license codes in screenshots.
Send a support request #
Use the support form and tell me:
- Your IPS Viewer and Windows versions.
- What you were trying to do.
- The steps leading up to the problem.
- What you expected and what happened instead.
- The exact error message.
- Whether it happens with every session or just one.
A small test session with non-client photos is helpful. Before attaching screenshots, remove client names, photos, license codes, and payment details unless they’re necessary and you have permission to share them. Never include passwords, full card details, or security codes.
Keep your original files and backups while the problem is being worked through.
